Contact Facebook Directly

This educates you the basics of browsing Facebook's Aid Facility to fix usual account issues.

Contact Facebook Directly



Contact Facebook Office


Approach 1. Using Facebook Resources

1. Open Up the Facebook Assistance Facility web page. If you aren't currently logged right into Facebook, you'll require click the Log In button in the top right edge of the page to enter your Facebook e-mail address as well as password.

* Unfortunately, there is no other way to straight contact Facebook-- you can not call, message, email, or otherwise speak with an employee or affiliate of Facebook. You can, however, make use of Facebook's Assistance Center to diagnose as well as report a trouble with your account.

2. Review the choices toolbar. This goes to the top of the screen, straight under the search bar-- you'll need to drag your computer mouse cursor over each choice to watch its subsections. Your options include the following:

* Utilizing Facebook - This section of the Aid Center covers fundamental Facebook performance, including how-tos on friending, messaging, and account production.

* Handling Your Account - Covers things such as your login and your profile setups.

* Privacy and also Security - Addresses account safety and security, unfriending individuals, and also hacked/fake accounts.

* Policies and Coverage - Covers basic reporting (abuse, spam, etc.) in addition to taking care of a deceased person's Facebook account as well as reporting hacked or phony accounts.

* You can also check out the "Questions You May Have" as well as "Popular Topics" sections on this page, because they cover usual issues and problems.

3. Select a pertinent section. For instance, if you're having a trouble with an impostor account, you would certainly choose the "Privacy and also Safety" section and then click Hacked and also Phony Accounts.

4. Review extra choices. In keeping with the impostor account example, you might click the "How do I report an account that's claiming to be me?" link. Doing so will raise a collection of actions that discuss how to remedy your situation.

* For instance, Facebook advises managing an impostor account by mosting likely to the account's profile web page, clicking ..., and also clicking Record, then adhering to the on-screen instructions.

5. Make use of the search bar to accelerate your process. To do this, merely click the search bar at the top of the Aid Center web page-- it will say something like "Hi (Your Name), how can we aid?"-- as well as key in a few words related to your complaint. You must see numerous pointers appear in a drop-down menu listed below the search bar.

* For instance, you might key in "impostor account", then click the "Just how do I report an account for acting?" result.

* The search bar here only web links to Facebook's pre-written short articles-- if you're seeking a solution to a particular issue not covered in the Assistance Facility, skip ahead to the Neighborhood web page.

6. Open Up the Ads Aid Center web page. If your business or web page is having issues with advertisements, your concerns are typically resolved in this section.

* To look into marketing, you'll wish to click Creating Advertisements or Managing Ads.

* For troubles with advertising, you'll require to click Troubleshooting Your Ads and then select an issue on the succeeding food selection.

7. Check Out the Facebook Neighborhood page. If you can not find your present trouble noted anywhere in the Assistance Facility, your best option is to try to find it in the community discussion forums here.

* You'll see a search bar on top of this page-- you can search for subjects (e.g., impaired accounts) from here.

Technique 2 Submitting a Complaint via the Bbb

1. Open up Facebook's Bbb web page.

2. Scroll down as well as click Submit an Issue. This gets on the reduced right side of the website next to the Submit a Testimonial button.

3. Click Go Here to Submit an Issue. This is beneath the "I am seeking to settle a disagreement with a business" heading on the left side of the web page.

4. Complete the Certification Questions form. Here, you'll need to click the "Yes" or "No" checkbox for each and every of the complying with inquiries:

* Is this an employee/employer complaint?

* Is this a discrimination or civil rights grievance?

* Does your problem affirm a criminal act?

* Is this a service with a grievance for collections purposes with an additional service?

* Is this issue in litigation?

* Is this complaint based entirely on discontentment with a cost?

* Is this issue concerning an acquisition you desire you never made?

* Are entirely seeking an apology from business?

* Are you filing this grievance for BBB details just?

5. Click Proceed to Complaint Kind. You can also click Clear & Begin again to begin completing the kind once more.

6. Click Proceed. If you intend to change the language of the list below kinds, you should initially click the "Select Language" bar in the top left corner of the display and after that click your favored language.

7. Submit the issue type. This will differ from person to person based upon one's personal info and also the nature of one's grievance, yet make sure to be as detailed as possible when completing this kind. You need to include every one of the following:

* The trouble you're coming across

* The steps you took to settle the trouble

* The issues you faced while trying to fix the issue

* Any potential solutions and/or pointers you can think about

8. Scroll down and also click Submit Grievance.

9. Wait for an email to show up. Facebook operates West Shore time, so expect your e-mail to get here accordingly within 3 to 5 service days.

Method 3. Submitting a Charm for a Disabled Account

1. Open Up the Impaired Facebook Account page. If your account hasn't been disabled (or isn't currently impaired), you won't have the ability to submit an appeal.

2. Click the "submit an allure" link. This is towards all-time low of the page's paragraph alongside the "If you believe your account was disabled by chance" line.

3. Key in your Facebook e-mail address. You can likewise utilize a contact number below.

4. Key in your complete name. Make certain the name noted right here straight matches the name on your account.

5. Click Select Files. You'll likewise require to upload an image of an ID-- be it a vehicle driver's license, a permit, or a passport photo.

* If you do not have an image of your ID offered, take one currently and also send it to yourself using email so you can download it to your desktop.

6. Click a file place. As an example, you may click Desktop computer right here.

7. Click your ID picture. This will upload it to the Facebook kind.

8. Kind details into the "Added Details" box. This is the area in which you can warrant the awakening of your account. Think about consisting of information like the following:

* Why your account should not have actually been shut off

* Why you desire your account to be reactivated

* Any other extenuating aspects that may help your account be reactivated (for example, harmful disturbance with your account).

9. Click Send out. Doing so will send your type to Facebook for review. Please keep in mind that you might not obtain an action for numerous days.

If you do not obtain a response within a week, attempt resubmitting your kind.

Approach 4. Recovering Your Password.

1. Open the Facebook web site.

2. Click "Forgot Account?". This option is beneath the "Password" area in the top right edge of your display.

3. Key in your name, e-mail address, or contact number. See to it you can access whichever system you select to go with.

4. Hit Enter.

5. Click Continue.

6. Check your preferred medium of communication for a code. For example, if you provided your telephone number, you must get a text with a code.

* If you pick e-mail, check your Spam folder.

7. Kind your code right into the "Enter Code" field.

8. Click Continue.

9. Click Continue once more. You can also choose to log out of your account on all gadgets if you assume your account has been maliciously appropriated.

10. Key in a brand-new password.

11. Click Continue. Your password has successfully been reset across all Facebook platforms (e.g., mobile and also desktop computer alike).

Tips. If you can not discover the concern about which you wish to call Facebook in the Aid Facility, try searching in the Community section-- the posts there are generally better-suited to outlying instances.

Warnings. Facebook's customer service is infamously removed, meaning that you'll likely get a common response to most inquiries.